FAQs

Check-in is at 3:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, often subject to availability and/or an additional cost.

Cancellation policies vary by accommodation type and booking method. Generally, a 48-hour prior notice to the day of arrival is required for free cancellation. Non-refundable bookings will incur the full charge if canceled. Guests should refer to their specific booking confirmation for exact details.

Soho Grand Hotel accepts major credit cards, including Visa, Mastercard, Diners Club, and Discover. Cash is only accepted at check-out. A valid credit card and matching identification must be presented at check in to gain access to a guest room. Apple Pay is not accepted.

Yes, a security deposit is required. A hold amount of $200.00 USD per night will be placed on your credit card for incidental charges. Unused authorizations are released at check-out, typically taking 5 to 7 business days to reflect on your account. Additionally, an amenity fee of $39.95 USD per accommodation, per night, is applied (plus tax).

Breakfast is typically not included in the standard room rate, but it is available for purchase at Grand Bar & Salon, Soho Diner, or through room service. Specific packages or promotions may include breakfast; please check your booking details.

Absolutely! Soho Grand Hotel is exceptionally pet-friendly. We welcome any number of pets of any size with no additional pet fees or weight restrictions. We provide amenities like bedding, food/water bowls, and doggy bags. We even have a dedicated private dog park for our furry friends.

Yes, complimentary high-speed 20MB Wi-Fi is available in all guest rooms and common areas with throughout the hotel. Upgrade to 50MB for $12.95 USD for 24 hours.

Soho Grand Hotel offers several distinct dining and nightlife experiences: the iconic Grand Bar & Salon for all meal periods, the classic American Soho Diner (open 7am ’til late), the seasonal outdoor eatery Gilligan’s (East Coast fare), and the exclusive Club Room (Wednesday thru Saturday nights for cocktails, live music, dining & late night dancing).

Yes, Soho Grand Hotel features a 24-hour fitness center located on the third floor. It is equipped with modern machines by Techno Gym, two Peloton bike stations and includes a balcony suitable for stretching or yoga.

Yes, concierge services are available 24/7 to assist with a wide range of needs, including last-minute reservations, travel recommendations, transportation arrangements, and local errands.

Yes, room service is available at Soho Grand Hotel from Grand Bar & Salon from Sunday thru Thursday from 7:00 AM ’til 11:30 PM and Friday & Saturday from 7:00 AM ’til 1:00 AM. Soho Diner “to-go” style delivery is available from 7:00 AM ’til 12:00 AM from Sunday thru Thursday and Friday & Saturday from 7:00 AM ’til 2:00 AM.

Yes, Soho Grand Hotel offers several elegant meeting rooms, private dining areas and event spaces including Grand Bar & Salon, Castelli Room, The Gallery, Club Room, The Penthouse Lofts & Terraces, Soho Diner & Garden, and Gilligan’s. Peruse all of of Soho Grand’s private event spaces and reach out to our special events team to book your affair at events@sohogrand.com.

Connecting/adjoining rooms can be requested and are subject to availability. Please inquire when making your reservation.

Cribs (infant beds) are available upon request at no extra charge. However, the hotel does not offer extra beds in most room types, and the maximum occupancy per room is specified in the room descriptions. Extra beds can only be requested for Grand Corner King accommodations, are based upon availability, and an extra person charge may apply.

Soho Grand Hotel’s newly renovated guest rooms, terrace suites, and two sprawling penthouse Lofts are stylish, spacious, and layered with light. Room types include Soho King, Grand King, Deluxe King, Studio King, Grand Corner King, Deluxe Corner, Deluxe One Bedroom Suite, Grand Two Bedroom Suite, Terrace Suite, Grand Terrace Suite, and the Loft North and Loft South Penthouses, many with stunning Downtown Manhattan views. ADA accessible rooms are also available.

Yes, all rooms feature a minibar and refrigerator stocked with locally-sourced snacks and beverages.

Yes, all Soho Grand Hotel guest rooms are equipped with an in-room safe for your valuables.

Soho Grand Hotel is located at 310 West Broadway, New York, NY 10013. We are conveniently situated in the heart of SoHo, just a few minute walk from Canal Street subway stations (A, C, E, J, N, Q, R, W, Z, 1 lines), offering easy access to major New York City attractions like Times Square, Central Park, and the 9/11 Memorial.

Soho Grand Hotel is ideally located in the vibrant SoHo neighborhood, within walking distance of renowned art galleries, boutiques, and diverse dining options. Nearby attractions include Chinatown, Little Italy, Brooklyn Bridge, One World Trade Center, Washington Square Park, New York University, Greenwich Village, 9/11 Memorial, the Oculus, Statue of Liberty ferry, and easy subway access to all other major New York City landmarks.

Yes, valet parking is available on-site at Soho Grand Hotel. The cost is typically between $75.00 and $85.00 USD per night for cars and SUVs, with no in-and-out privileges. Please allow 30 minutes for vehicle retrieval.

Yes, luggage storage is available for guests currently staying at Soho Grand Hotel. We are happy to store luggage before check-in or after check-out, typically up to 10 hours.

Soho Grand Hotel does not provide complimentary shuttle service to and from any airport. However, our concierge team can assist in arranging private car services, taxis, or provide guidance on public transportation options to and from major airports (JFK, LGA, EWR).

Soho Grand Hotel will receive 5 packages complimentary on your behalf prior to your arrival (with a confirmed reservation) or during your stay. Any additional packages will incur a $5 per package handling fee.

Soho Grand Hotel is a strictly non-smoking establishment, both inside all rooms and in outdoor common areas. Smoking is limited to designated outdoor areas only.

Soho Grand Hotel prioritizes guest safety with 24-hour security personnel, surveillance systems in public areas, and secure key card access to guest floors. In-room safes are provided for valuables.

While Soho Grand does not currently operate a formal, direct guest loyalty program, we do offer a member discount program that requires a sign up/sign in to access exclusive discounted rates. Sign up and sign in for GrandLife Hotels Member Discounts HERE for both Soho Grand Hotel and The Roxy Hotel.

We also feature seasonal Holiday offers and multi-night stay promotions. View our special offers page for the best room deals of the season.

Soho Grand Hotel officially opened its doors on August 4, 1996 and established itself as the first luxury boutique hotel in downtown Manhattan.

The world-renowned interior designer Bill Sofield has been collaborating with Soho Grand since its inception. Sofield incorporates distinct architectural materials and styles that celebrate the two great moments of SoHo’s history: the grandeur of the 1870’s Gilded Age and the luxurious artistry of the 1970s, while mirroring the sophisticated, art-forward nature of the neighborhood surrounding it. He used historic SoHo materials such as the glass-bottle staircase, majestic masonry columns, and intricate cast-iron detailing—all of which create a seamless leap from the streets outside to the hotel rooms inside. Artistry and workmanship are celebrated with hand-painted elevator doors, hand-painted silver leaf ceilings in the salon, and authentic Edison bulbs from Paris.

As the first luxury boutique hotel in downtown Manhattan, Soho Grand’s guest rooms and suites take cue from the public spaces and feature original furnishings and high-end fixtures. Sofield employed rich materials and textures in palettes of chocolate, champagne and taupe. An appreciation for SoHo design history and artistry is visible in the selection of artwork, custom and vintage decor, wire-glass mirrors, as well as the playful guest room wall coverings found in the bathrooms, designed by famed New Yorker illustrator Saul Steinberg.

Stylish, spacious and layered with light, the 347 guest rooms, including our terrace suites and two sprawling penthouse Lofts reflect the luxury and creative energy of the neighborhood. Standing seventeen stories tall, most windows frame a stunning view of Downtown Manhattan.