Covid Guide to Health and Safety
To Our Guests, Friends & Family,
Whether you’ve called us home since the day we first opened our doors over 25 years ago or you’re looking to join us for the very first time, we want to extend our warmest welcome and start by saying: We Can’t Wait to See You.
You’ll find our guide to health and safety practices below. It details our procedures and the changes that have been made with your wellbeing in mind.
We look forward to welcoming you back, mindfully and thoughtfully.
In Good Company
In compliance with New York City Guidelines, both vaccinated and unvaccinated guests are required to wear masks at all times throughout the hotel.
To enjoy our restaurants, bars and entertainment venues, guests are required to provide proof of vaccination.
It’s All in the Details
SPOTLESS ALL DAY, EVERY DAY – Frequent cleaning and extra attention is paid to communal “high touch” areas within the hotel such as door handles, light switches, elevator buttons, countertops, room keys, bathrooms, stair handrails and seated and dining spaces. All areas will be cleaned and sanitized throughout the day.
BREATH OF FRESH AIR – Air quality is being monitored with high performance air filters to increase air circulation in the building and all equipment is maintained to DOH standards.
REST ASSURED – Guest rooms are sanitized and sealed prior to arrival with extra care taken to fog each room with BioSpray.
SMARTER, NOT HARDER – Our In-room Samsung Smart TV’s are entertainingly yours with virtual fitness sessions, Chromecast, In-Room Dining, and serve as a digital resource for all guest services including health and safety procedures.
SHIELDS UP – PPE (personal protective equipment) is being worn by our team at all times.
WITH THE WAVE OF YOUR HAND – Hand sanitizer stations are posted up and in position throughout the hotel, just give them the signal.
IN GOOD HEALTH – We’ve raised the bar with our already strict Food Safety Programs and Food Handling Procedures by implementing further hand sanitizing practices, produce washing and vendor protocols.
SPECIAL DELIVERY – Contactless Room-service is available upon request and delivered outside guest rooms using sustainable, single-use packaging.