Security Base Officer
Role Overview
The Soho Grand Hotel seeks a Security Base Officer with excellent communication and guest service skills. Candidate is responsible for the life and safety of all hotel occupants, protecting the physical premises, guest and team member property, as well as the business assets and reputation of the company. Must possess a valid security guard license in the state of New York, an FDNY-issued Fire & Life Safety Director certificate of fitness, and certification in the use of emergency life-saving measures: CPR, use of an Automated External Defibrillator, and First Aid. Base Officers must be prepared to respond to a wide range of emergency situations while exercising competence, professionalism, responsibility, maturity, and hospitality. A Base Officer is attentive to detail, diligent to following established policies and procedures, accountable to follow-up and follow-through until a task is complete, and provides a professional customer service experience to all hotel guests and patrons. A Base Officer conducts effective recordkeeping and access control measures. A Base Officer assists as needed in resolving guest incidents and concerns. A Base Officer understands the importance of communication and communicates mission-critical information in a timely and effective manner. To be a successful Base Officer at Soho Grand, you must have a neat appearance and an engaging, friendly personality.