GUEST RECOGNITION PROGRAM
Dedicated check-in area You don’t lose a second. In 2005, we created a special check-in area at the front desk solely for Grand Guests, which means no waiting in line, no delayed check-in, and no problem put on hold. Express check-in & check-out As a Grand Guest, since we already have your information on file, no credit-card approval is needed. Simply sign your name and the key to the room is yours. Leaving is as easy as walking out the door—we will automatically check you out and send you a copy of your room charges. A room customized to your preference Personalize your room even before you unlock the door. Our Grand Guest profile allows us to personalize your stay by following your preferred view, welcome amenity, newspaper, extra pillows, and much more. You can fill out your Grand Guest profile while making a reservation, on our website, or at check-in.
Bose® SoundDock™ digital music system Part of your customized guestroom includes the music you love, because New York should come with your own soundtrack. Bose sound docks can be furnished for use with your iPod or a complimentary Grand Guest iPod that has been programmed with music selected by the legendary Tribeca Grand DJs for the extent of your stay. Complimentary in-room breakfast Every morning of your stay, Grand Guests receive continental breakfast delivered according to your personalized profile with the newspaper, publication, or trade journal of your choice. A welcome amenity of your choice A variety of gourmet Grand welcome amenities are available for you to choose from—including fruit & cheese, cookies with milk, caramel apples, and sparkling or still water. Your complimentary welcome amenity will be delivered to your room on the evening of your arrival. Turndown service Never underestimate the luxury of a perfect night’s sleep. Grand Guests get full service when the sun goes down, as our team comes to turn down the covers, plump the pillows, and leave a signature piece of chocolate for pure pre-sleep indulgence. Complimentary late check-out (2pm) return Grand Guests don’t rush. We’ve extended our check out for our friends so they have a little extra time to enjoy the comforts of their customized rooms. Not all of New York needs to live fast all the time. Also includes: Complimentary business center Complimentary local and toll-free calls Complimentary wireless Internet service Complimentary suit pressing